Change - Return Policy
Change - Return :
If you want to return a product, you have the right to do so within fifteen (15) working days from the date of receipt, in its original packaging and in perfect condition.
Return shipping costs are borne by the customer.
The product must be returned with all accompanying documents (Proof of Retail Sale, Invoice or Shipping Note)
In this case you should inform us by sending us an e-mail at info@storyofgold.gr.
Money return :
You have the right of withdrawal (refund) within fifteen (15) working days from the date of receipt.
In this case you should inform us by sending an e-mail at info@storyofgold.gr.
Return shipping costs are borne by the customer.
The product must be returned in its original packaging with all accompanying documents (Proof of Retail Sale,Invoice or Delivery note) and in excellent condition.
The refund will be completed within thirty (30) days from the date we receive the product.
The refund will be done in the same way of filling the order.
You can send the products to the following address :
Belibasakis Story of Gold
1821 No.1
P.C. 71201
Heraklion, Crete
Tel. 2810 283511
If you have any questions about the above procedure, you can contact the Customer Service Department on 2810 283511.
Back to our physical store:
It is also possible to change or return our products in the Belibasakis Story of Gold if you have access to it.
In this case, you can personally return the product to the physical store and hand it over to the staff of the store, after you have previously contacted the manager of the store.
Products that have been damaged or used will not be refunded or exchanged.
The right of return - exchange and refund does not exist for products that have been produced or adapted to your own special needs.
Return policy – Defective products
In the event that a product you received is defective, contact the Customer Service Department at 2810 283511 or send us an e-mail at info@storyofgold.gr. with details of the product and its defect.
You must return the product to our address listed above, charged in accordance with the Guide of
Shipping Costs.
We will carefully examine the product and notify you of your right to a replacement or refund (if you have one).
For products returned by you due to defect, if any, we will give you a full refund, including the amount you were charged for the return of the product to us.
None of the above terms are contrary to your statutory rights.
